Contextual Design

A customer-centered process that makes designer workflow concrete, explicit, and sharable

  • Designers intuitively understand the leap from customer-centered data to a sound design direction, but to non-designers this process can seem “fuzzy” or “magic.”
  • Recommended steps to make design work more predictable and inclusive of non-designers include:
    • Contextual Inquiry to understand the customer
    • Interpretation Sessions for each customer interview
    • Work Models and Affinity Diagrams to represent the complex systems of work
    • Visioning and Storyboarding to generate concepts to support the customer’s work
    • User Environment Design to document natural flow of the customer’s work
    • Paper Mock-ups to get feedback from customers before coding and implementation
  • The process can reduce the time it takes to move through customer-centered

Further Reading : https://en.wikipedia.org/wiki/Contextual_design,

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